Last updated: 1 May 2026

NutriZen ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and services.

1. Information We Collect

1.1 Information You Provide Directly

• Account registration details: name, email address, password, date of birth
• Health and nutrition information: dietary preferences, food allergies, health goals, medical conditions (if voluntarily disclosed)
• Payment information: processed securely via PCI-DSS compliant third-party processors; we never store full card details
• Communications: messages sent to our support team or nutritionists
• Survey and feedback responses

1.2 Information Collected Automatically

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, features used, time spent, click patterns
• Location data: general geographic location derived from IP address (we do not collect precise GPS location without explicit consent)
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

• Create and manage your account and subscription
• Generate personalised meal plans and nutritional recommendations
• Facilitate coaching sessions with our nutritionists
• Process payments and send billing communications
• Send service-related notifications and updates
• Send marketing communications (with your consent, and you may opt out at any time)
• Improve and develop our services through anonymised analytics
• Comply with legal obligations and resolve disputes

3. Legal Basis for Processing (GDPR / DPDPA)

Where applicable, we process your data under the following legal bases: contract performance (to deliver our services), legitimate interests (service improvement, fraud prevention), consent (marketing, health data processing), and legal obligation (tax, regulatory compliance).

4. Data Sharing and Disclosure

We share your data only with:

• Our nutritionists and coaches — to deliver personalised services (subject to professional confidentiality obligations)
• Service providers — cloud hosting, payment processors, email delivery, analytics platforms — under strict data processing agreements
• Law enforcement or regulators — only where legally required
• Business transfers — in the event of merger or acquisition, with equivalent privacy protections maintained

5. Data Retention

We retain your account data for the duration of your subscription plus 2 years for legal compliance purposes. Health and nutrition data is retained for up to 5 years to support ongoing care. You may request deletion of your data at any time (subject to legal retention obligations) by emailing privacy@nutrizen.com.

6. Cookies

We use cookies and similar technologies for authentication, security, preferences, and analytics. You can manage cookie preferences through your browser settings or our Cookie Preference Centre. Disabling certain cookies may affect service functionality.

7. Your Rights

Depending on your jurisdiction, you have rights including: access, rectification, erasure, restriction of processing, data portability, objection to processing, and withdrawal of consent. To exercise these rights, contact privacy@nutrizen.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, regular security audits, and annual penetration testing. No system is 100% secure; we recommend using strong, unique passwords.

9. International Transfers

Your data may be processed in countries outside your home country. Where we transfer data internationally, we ensure appropriate safeguards are in place including Standard Contractual Clauses approved by relevant supervisory authorities.

10. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or prominent notice in the app at least 30 days before taking effect. Continued use of our services after that date constitutes acceptance.

11. Contact

Data Protection Officer: dpo@nutrizen.com
NutriZen Pvt. Ltd., Level 12, DLF Cyber City, Gurugram 122002, India

Last updated: 1 May 2026 · Effective: 1 May 2026

These Terms and Conditions ("Terms") govern your access to and use of NutriZen's website, mobile application, and nutrition services (collectively, the "Services"). By creating an account or using the Services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years of age to use NutriZen independently. Users aged 13–17 may use the Service only with verifiable parental or guardian consent. By registering, you confirm that the information you provide is accurate and complete.

2. Medical Disclaimer

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorised account access
• One account per person; sharing accounts is prohibited
• You must provide accurate health information to enable appropriate personalisation

4. Subscription and Payment

4.1 Billing

Subscriptions are billed monthly or annually in advance. By providing payment details, you authorise us to charge you on each renewal date. Prices are inclusive of applicable taxes unless stated otherwise.

4.2 Free Trial

New accounts receive a 7-day free trial. No charge is made during the trial. You may cancel before the trial ends without any charge. After the trial, the selected plan is charged automatically.

4.3 Refunds

Monthly subscribers may request a full refund within 7 days of any billing date if unsatisfied. Annual subscribers may receive a pro-rata refund for unused months within the first 30 days of purchase. Refund requests must be submitted to billing@nutrizen.com.

4.4 Cancellation

You may cancel your subscription at any time from Account Settings. Access continues until the end of the current paid period. No partial refunds are given for mid-period cancellations outside the refund window.

5. Acceptable Use

You agree not to: scrape or copy our content or proprietary recipes; use the service for commercial resale without written permission; upload false, misleading, or harmful health information; attempt to reverse-engineer our platform; harass or abuse our nutritionist team; or violate any applicable law.

6. Intellectual Property

All content on the NutriZen platform — including meal plans, recipes, articles, algorithms, design, and branding — is owned by or licensed to NutriZen and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. User-Generated Content

By submitting reviews, feedback, photos, or other content to NutriZen, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with our services and marketing materials. You retain ownership of your content.

8. Limitation of Liability

To the maximum extent permitted by law, NutriZen's total liability for any claim arising from use of the Services is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

9. Indemnification

You agree to indemnify and hold harmless NutriZen and its officers, directors, employees, and agents from any claims, losses, damages, and costs arising from your violation of these Terms or misuse of the Services.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana, India.

11. Changes to Terms

We reserve the right to modify these Terms. Material changes will be communicated with 30 days' notice. Continued use of the Services after that date constitutes acceptance of the new Terms.

12. Contact

Legal enquiries: legal@nutrizen.com
NutriZen Pvt. Ltd., Level 12, DLF Cyber City, Gurugram 122002, India

Last updated: 1 May 2026

This Cookie Policy explains what cookies are, how NutriZen uses them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners.

Types of Cookies We Use

Strictly Necessary Cookies

Essential for the website to function. They enable core features like user authentication, session management, and security. These cannot be disabled.

Performance & Analytics Cookies

Help us understand how visitors interact with our website by collecting anonymised information. We use Google Analytics and Mixpanel. You can opt out via browser settings.

Functional Cookies

Remember your preferences (language, dietary filters, display settings) to provide a personalised experience.

Marketing Cookies

Used to deliver relevant advertisements across the web. We use Meta Pixel and Google Ads. These are only set with your explicit consent.

Managing Cookies

You can manage cookies through our Cookie Preference Centre (accessible via the banner on first visit), your browser's privacy settings, or opt-out tools provided by individual analytics providers. Note that disabling certain cookies may affect website functionality.

Contact

Questions about our cookie use: privacy@nutrizen.com

Last updated: 1 May 2026

Not a Substitute for Medical Advice

The content on this website and in our services — including articles, meal plans, and nutritional guidance — is not intended to diagnose, treat, cure, or prevent any disease or health condition. Always seek the advice of a qualified physician, registered dietitian, or other qualified health professional with any questions you may have regarding a medical condition or dietary change.

Individual Results Vary

Nutritional outcomes vary significantly between individuals based on genetics, lifestyle, adherence, and many other factors. Testimonials and success stories reflect individual experiences and are not guarantees of similar results. NutriZen makes no representation that any specific outcome will be achieved.

External Links

Our website may contain links to third-party websites for convenience and information. NutriZen does not endorse, warrant, or assume responsibility for the content, privacy practices, or accuracy of any external site. Accessing external links is at your own risk.

Professional Qualifications

Our nutritionists hold recognised professional qualifications. However, consultations provided through NutriZen are not a replacement for in-person clinical assessment. For complex medical nutrition therapy, we recommend working in conjunction with your primary healthcare team.

Accuracy of Information

While we strive to provide accurate, evidence-based information, nutritional science evolves rapidly. We cannot guarantee that all content is current or complete. We encourage users to verify important health information with qualified professionals.